About Alivo
At Alivo, we’re transforming how businesses connect with their customers. Using cutting-edge AI, we help companies deliver instant, intelligent, and personalized communication that drives growth and customer loyalty. Our mission is simple: empower businesses to thrive by making every interaction unforgettable.
Who We’re Looking For
We are looking for a highly organized, process-driven GTM Operations Manager to serve as the operational backbone of our Sales and Customer Success teams.
This role is responsible for ensuring our go-to-market motion runs efficiently, accurately, and at scale. You will own the day-to-day administration and optimization of HubSpot, manage customer communication workflows, maintain clean pipeline visibility from first touch through renewal, and remove operational friction across revenue-facing teams.
This role is critical to our growth. You will build and maintain the systems, automations, and reporting infrastructure that allow Sales and Customer Success to operate at a high level while giving leadership clear visibility into performance and opportunities.
If you thrive in fast-paced environments, love building systems that scale, and enjoy turning complexity into clarity, this role is for you.
What You'll Do
- Own GTM Systems & CRM Operations
- Manage the day-to-day administration, optimization, and maintenance of HubSpot
- Build, improve, and maintain CRM workflows, automations, and operational processes
- Ensure accurate deal stages, pipeline hygiene, and customer lifecycle management across Sales and Customer Success
- Identify inefficiencies and proactively improve systems that support revenue operations
- Manage Pipeline Visibility & Revenue Operations
- Maintain clean and accurate visibility into the sales pipeline from lead creation through renewal
- Support revenue recognition processes, deal tracking, and operational reporting
- Ensure data accuracy across deals, accounts, contacts, and customer lifecycle stages
- Create reliable reporting for leadership on pipeline health, conversion, retention, and growth metrics
- Own Customer Communication Workflows
- Build and manage outbound email campaigns and lifecycle communication workflows in HubSpot
- Support customer onboarding, retention, billing, renewal, and expansion communications
- Ensure consistency and accuracy across customer-facing operational messaging
- Partner with teams to improve customer communication timing, segmentation, and effectiveness
- Support Sales & Customer Success Execution
- Act as a trusted operational partner to Sales and CS leadership
- Help implement and improve sales processes, customer handoff workflows, and account management systems
- Support forecasting, account ownership management, and process enforcement across teams
- Reduce operational friction so revenue teams can focus on customers and outcomes
- Build Reporting & Data-Driven Insights
- Translate business needs into dashboards, reporting, and operational visibility
- Surface insights that help leadership make better decisions around growth and retention
- Maintain strong documentation around workflows, systems, and process standards
- Use data to identify risks, opportunities, and areas for improvement across the customer journey
- Collaborate Cross-Functionally
- Work closely with Sales, Customer Success, Finance, Marketing, and
- Leadership to align systems with business goals
- Partner with Product and Engineering when operational workflows require deeper technical support
- Ensure smooth execution across all revenue-driving functions through strong operational discipline
Qualifications
- What You Bring
- Bachelor’s degree preferred, but not required
- 3–6+ years in Revenue Operations, GTM Operations, Sales Operations, Customer Success Operations, or similar role
- Strong experience with HubSpot administration, workflows, automation, and reporting
- Experience managing CRM data quality, pipeline operations, and revenue workflows
- Strong analytical and problem-solving skills with high attention to detail
- Excellent written and verbal communication skills
- Highly organized with strong project management and follow-through
- Comfortable working in a fast-paced, evolving startup environment
- Strong experience in reporting and familiarlity with SQL
- Who You Are
- Process-oriented and highly detail-driven
- A builder who takes ownership and gets things done
- Comfortable operating in the details while keeping the bigger picture in mind
- Proactive in identifying problems and solving them before they become bigger issues
- Confident working cross-functionally with both technical and non-technical teams
- Calm, reliable, and trusted to keep critical systems running smoothly
- Bonus Points For
- Experience in home services industries (roofing, siding, windows, etc.)
- Familiarity with AI, automation, or communication platforms
- Experience with revenue recognition processes or financial operations support
- Background in SaaS operations or high-growth startup environments
Interested?
Email your resume to contact@alivo.ai to apply.