The AI works every lead around the clock — but when a homeowner is frustrated, an insurance job gets complicated, or it's time to seal the deal, your best people step in. No missed context. No starting over.
Your AI handles every touchpoint at scale — but it knows its limits. When a situation needs a human, it flags it, routes it, and hands it off with full context. Your team never walks in cold.
Every inbound lead, missed call, and web form gets instant, consistent follow-up — 24/7. Your team isn't burning time on routine conversations.
The AI doesn't just flag a problem and move on — it routes the right alert to the right person. A task is created, assigned, and your team member knows exactly what's needed and why.
When a human steps in, they see everything — the full conversation thread, what the AI said, what the homeowner said, and what needs to happen next.
Every escalation path is intentional. You control when, how, and who gets involved.
Any team member can disable the AI on an individual conversation with one click. From that moment, your team handles SMS and email manually — from the exact same thread, with every prior message visible.
During any AI-handled call — or from your campaign settings — route incoming calls to your office, a cell phone, or your on-call manager. Optional warm transfer includes a quick context brief before the homeowner is connected.
Alivo automatically creates tasks based on conversation state, call outcomes, and automations. Each task is assigned to the right person with a due date — so nothing falls through the cracks.
Contacts in Alivo are assigned to a pipeline owner. Notifications follow that owner — so your sales rep knows the moment their lead escalates, responds, or needs attention. Drip campaigns stop when they win the deal.
Alivo is designed from the ground up to recognize the situations where a human does it better — and make that handoff seamless.
When a human takes over, they reply from the same SMS/email thread the AI was using. The homeowner never knows — and never has to re-explain their situation.
Conversation states and call outcomes — transferred, unresolved, message left, angry tone — automatically trigger notifications and webhooks so managers can intervene in real time.
Drip campaigns automatically pause when a human is active in a conversation or during your configured business hours — so homeowners never get an automated follow-up while your rep is mid-conversation.
Every escalation signal fires a notification to the right person. Integrate with your existing tools via webhooks to route alerts into Slack, your CRM, or any platform your team already uses.
The system recognizes genuine emergencies — active leaks, unsafe conditions, urgent callbacks — and creates high-priority tasks that surface immediately in your team's queue.
When the AI agent completes its assigned goal — appointment booked, estimate scheduled, information gathered — it marks the task done and stops outreach automatically. No manual cleanup required.
See how Alivo blends AI scale with human judgment — and how your team will always have full context when it matters most.
Go live with your team fully configured within days, not weeks.