Platform Feature

One Phone System.
Zero Gaps.

After-hours AI, daytime ring groups, geo-routing, call recording — all in one platform. No juggling a separate phone vendor and a separate AI answering tool.

Ring Groups AI Agent Step Geo-Routing Call Recording Browser Dialer AI Warm Transfer
Alivo Call Flow Builder — Inbound
📞
Inbound Call Received
Any Alivo number
🕐
Business Hours Check
Mon–Fri 8am–6pm
OpenRoute to ring group → Sales Team
After hrsHand off to AI Voice Agent
🤖
AI Agent Step
Qualify, book, or transfer
📍
Geo-Routing
By area code or zip code
🎙️
Record + Transcribe
Logs to contact record
0
Separate Phone Vendors
24/7
AI Answering Coverage
100%
Calls Logged & Recorded
Simultaneous AI Calls

Stop Losing Revenue
After 6 PM.

Alivo replaces your old setup with one intelligent system that never sleeps — phone numbers, AI agents, ring groups, and reporting unified.

⚠ The Old Way
Voicemail after 6 PM — leads call a competitor while you're at dinner
Storm surge = busy signals — your team can't handle 20 simultaneous calls
Two separate vendors — your phone system and AI answering tool don't talk
No call data — can't tie campaigns to calls or coach your team
Routing is manual — wrong rep picks up and the lead experience suffers
✓ The Alivo Way
AI answers after hours — qualifies, books, and logs the call before your team wakes up
Infinite AI capacity — storm surge hits AI or ring groups, never voicemail
One unified platform — phone numbers, AI agents, ring groups, and CRM all in Alivo
Full call attribution — every call tied to a contact record with recording, transcript, and outcome
Smart geo-routing — routes automatically by area code, zip, or a scripted qualifier question

Every Call Flow,
Built Visually.

Phone numbers are managed directly in Alivo. Build call flows with a visual drag-and-drop editor — no engineers needed.

🌅

Business Hours Branching

Set your hours once. Calls during business hours go to your team; after-hours calls route to your AI voice agent automatically.

📋

Phone Menus (IVR)

Press 1 for sales, 2 for service — build custom phone menus that route callers to the right team or trigger the right AI agent.

👥

Ring Groups

Ring multiple team members simultaneously or in sequence. First to answer gets the call — no missed opportunity because one rep was busy.

🤖

AI Agent Step

Drop your AI voice agent into any call flow. It qualifies leads, books appointments, and warm-transfers to your rep when needed.

📍

Geo-Routing

Route calls by area code, zip code, or a scripted question so the right territory rep always gets the right lead.

📲

Call Forwarding

Forward calls to mobile phones, external numbers, or trigger voicemail with a custom greeting — works alongside every routing step.

Alivo Browser Dialer
Live Call
MR
Mike Reynolds
(571) 890-4421  ·  McLean, VA
0:02:14
Recent Call Log
Sarah K.
Today 9:41 AM · 3m 12s
Booked
🤖
Dan W.
Today 8:05 AM · AI handled · 1m 48s
Transferred
Pat H.
Yesterday 5:52 PM · 1m 04s
Voicemail

Your Team's Phone
Lives in the Browser.

No desk phones. No extra apps. Team members make and receive calls from the Alivo browser dialer — every call automatically ties to the contact record with recording and transcript.

  • Make and receive calls from any computer — no hardware required
  • Calls link to the contact record instantly with recording and transcript
  • Full call history, outcome tracking, and coaching notes in one view
  • Every call is attribution-ready — tied to lead source for marketing reporting
  • Works alongside AI agents — no separate login or interface

Your Rep Knows
Before They Pick Up.

When your AI agent decides a call needs a human, it doesn't blindly connect them. Alivo briefs your rep on the conversation context before the caller hears a thing — so they're never starting from scratch.

1
AI handles the call
Your AI agent qualifies the caller, gathers the job type, urgency, and location.
2
AI Warm Transfer brief plays for your rep
Before connecting, your rep hears a quick context summary — name, issue, and what the caller said.
3
Rep joins, caller never waits
The handoff is seamless from the caller's perspective. Your rep walks in warm and closes the deal.
🎧 AI Warm Transfer Active
AI Warm Transfer to Rep
"Incoming transfer. Caller is Tom, homeowner in Fairfax. Roof leak after last night's storm. Wants same-week service. Has not gotten other quotes yet."
Caller
Tom Hutchins
Location
Fairfax, VA 22031
Intent
Emergency repair
Status
High intent — first call

VoIP FAQ

Do I need to port my existing phone number into Alivo?
You can port your existing number or provision new Alivo numbers. Many contractors run new numbers for specific campaigns and keep their main number — both work in parallel.
Can my team still answer calls directly, or does everything go through AI?
Completely up to you. Your team receives calls via ring groups during business hours using the browser dialer — AI is just one step you place anywhere in the flow. Example: ring group first, then if no answer after 15 seconds, hand to AI.
What does "geo-routing" actually look like in practice?
Routing rules use the caller's area code, zip code, or a scripted question ("What zip code is your home in?"). The AI captures the answer and routes accordingly — so the right territory rep always gets the right lead, even if everyone calls the same number.
Are call recordings stored and can I download them?
Yes. Every call is recorded and the transcript is attached to the contact record in Alivo. Use recordings for coaching and attribution — see which campaign drove a call that turned into a booked job.
How many simultaneous calls can the AI handle?
No practical limit. When a hailstorm hits and 30 homeowners call in the same hour, the AI handles all 30 simultaneously. No busy signals, no voicemail, no lost leads.
Does this replace my current phone system completely?
It can, but it doesn't have to. Alivo can either work alongside your existing phone system, or you can adopt it as your primary phone system.

"It went to voicemail
after 6" stops
today.

See how Alivo replaces your patched-together phone setup with one system that works around the clock.

Book a Free Demo →
One unified phone system Visual call flow builder AI, ring groups & geo-routing Every call recorded & tracked