Omni-Channel Communication — Alivo
Platform Feature

Meet Homeowners
Where They Are.

Text, email, phone, or Google LSA — Alivo meets homeowners on the channel they used, responds in the same thread, and gives your team the full picture in one place.

Book a Free Demo See Every Channel
SMS Email Phone Google LSA Unified Inbox
Unified Inbox — Active Thread
JM
John M. — 4521 Maple Dr
Google LSA
Active
LSA
"Hi, I found you on Google and need help with a roof leak."
Today 9:14 AM · Inbound
SMS
"Hi John! I'm reaching out from Summit Roofing about your inquiry..."
Today 9:14 AM · AI Agent
Call
Inbound call — 4 min 12 sec · Recorded & transcribed
Today 10:30 AM · Logged
Email
Estimate follow-up sent — Drip Step 1
Today 2:15 PM · Automated
Auto-replying on
SMS LSA
ALL
channels in
one unified thread
2x
faster LSA response — via text
& directly in the LSA portal
100%
of calls recorded,
transcribed & logged
1
full thread for every
contact, every channel
Every Channel, One Platform

However They Reach You,
Alivo Has It Covered

Each channel is a first-class citizen in Alivo — not an afterthought. Every message, call, and email lives in the same thread alongside everything else.

💬

SMS & Text

SMS is the primary way Alivo reaches out to new leads — from website forms, aggregators, Google LSA, or any other source. Fast, personal, and the channel homeowners actually respond to.

  • First outreach to new leads goes out via SMS within 60 seconds — regardless of where the lead came from
  • Inbound texts can also trigger the AI for two-way conversations
  • Outbound texts, drip sequences, and manual team replies all live in the same thread
✉️

Email

Email drip steps sit alongside SMS messages in the same conversation history — so your team sees the full picture without jumping between tools.

  • Drip email steps are part of the unified conversation thread
  • AI-generated email replies are logged alongside texts
  • No switching between inboxes — everything is visible in one view
📞

Phone & Calls

Inbound calls are routed through your configured call flow — greeting, hours check, menu, or live AI agent. Every call is automatically logged on the contact record.

  • Calls recorded, transcribed, and attached to the contact automatically
  • Inbound call flows: greeting, hours routing, menu, or AI agent
  • Outbound call drips are supported in follow-up sequences

Google LSA

Google Local Services Ads leads are handled on two fronts — Alivo responds via text message for speed AND replies directly within the LSA portal so you meet homeowners where they are.

  • Responds via SMS immediately for the fastest possible contact rate
  • Also replies within the Google LSA portal to keep leads engaged on that platform
  • Lead source tagged as Google LSA and synced to your CRM automatically
Smart Channel Routing

Every Follow-Up Knows
Where It's Going — and What to Say

Alivo doesn't just collect messages from every channel — it responds on the right ones and makes sure every follow-up sounds like it came from someone who actually read the conversation.

  • LSA leads get a reply within the Google portal AND an outbound SMS and call if a phone number is available — maximum coverage, not just one channel
  • 💬For all other lead sources (aggregators, website forms, Facebook, etc.), outbound SMS is the first touch within 60 seconds
  • 📝Every follow-up text, call, and LSA message is personalized to that specific lead — referencing their address, what they asked about, and what's already been discussed
  • 👁️Managers see the full story — every channel, every message, in one timeline — before anyone gets on the road
👁️  Contact Thread — John M.
SMS Email Call LSA
LSA
9:14 AM
Inbound: "Hi, I found you on Google and need help with a roof leak."
🤖
SMS
9:14 AM
AI: "Hi John! I'm reaching out from Summit Roofing about your inquiry..."
Qualification script started
📞
Call
10:30 AM
Inbound call — 4:12 · 🎤 Recording available
Transcription: "...interested in the insurance process..."
✉️
Email
2:15 PM
Drip Step 1 sent: "Your Roof Leak — A Few Things to Know"
Opened · 1 click
Responding on:
✓ LSA portal + SMS
Business Impact

Respond Where They Are.
Never Miss a Lead.

Omni-channel communication isn't about doing more — it's about not losing leads because they came in on a channel your team wasn't watching.

🎯

Responds on Every Channel That Makes Sense

An LSA lead gets a reply in the Google portal AND an outbound SMS and call if a number is available. Every follow-up text, call, and portal message references what the homeowner asked about and what's already been discussed — so nothing feels generic or out of context.

Respond via Text AND in the LSA Portal

When a Google LSA lead comes in, Alivo sends an immediate text for the fastest contact rate — and also replies within the LSA portal so you stay visible and responsive on Google's platform where the homeowner originally found you.

👁️

The Full Story Before Your Rep Drives Out

Managers and reps can review the entire contact thread — LSA message, SMS qualification, call transcript — before they get in a truck. No more showing up blind to a job site.

📞

Every Call Recorded and Transcribed

Every inbound call is automatically recorded, transcribed, and attached to the contact record. Your team can listen, read the transcript, or search for key details without asking anyone to remember what was said.

What Contractors Say

Real Results from Real Roofers

★★★★★
"We were paying an answering service and they were not taking very good notes. Alivo was able to answer much faster, text back, follow up, and set appointments much easier."
Jonathon Y.The Roofing Dudes
★★★★★
"The AI is very real and able. I love not having to do personal responses to each and every customer."
Val S.CS Roofing Company
★★★★★
"Alivo has been a huge game changer. I can jump on a call and not worry, because I know Lilly is backing me up."
Sawyer G.Roofing and More
Frequently Asked Questions

Got Questions? We've Got Answers.

Yes. Google LSA messages are detected as their own channel and Alivo responds on multiple fronts — replying within the LSA portal to stay visible on Google's platform, and reaching out via SMS and call if a phone number is available. The lead source is tagged as Google LSA so you can track performance separately from other channels.
Both, depending on your setup. Inbound calls can be routed through a greeting, hours check, or menu — or handled live by an AI agent. Every call is automatically recorded, transcribed, and logged on the contact record regardless of how it's routed.
Yes. Every SMS, email, call log, and LSA message lives in a single unified thread on the contact record. Your team sees the complete picture — every channel, every touchpoint — in one place before following up or heading to a job site.
For LSA leads, Alivo responds both in the Google LSA portal and via SMS or call if a phone number is available — so you're covered on every front. For other lead sources, outbound SMS is the primary first touch. All follow-up messages — regardless of channel — are personalized to the individual lead, referencing their address, what they asked about, and what's already been discussed in the conversation.
Yes. Email steps are fully supported in drip sequences alongside SMS and call steps. You can mix channels in any order — for example, an immediate SMS, a Day 2 email, and a Day 4 call — and everything logs to the same contact thread.

Every Channel.
One Platform.

Get a personalized demo and see exactly how Alivo manages SMS, email, phone, and Google LSA leads in a single unified inbox.

Book a Free Demo

Go live with your custom trained AI agents within days, not weeks.