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Alivo AI Case Study - Roofing & More
Customer Success Story

Roofing & More

Family-owned contractor serving Northern Virginia since 1993 with integrity, quality workmanship, and exceptional customer service.

The Challenge
"Before Alivo, we struggled to keep up with incoming call volume. As more calls slipped through the cracks, our lead set rate plummeted to 78% — it felt like we were lighting our marketing budget on fire."

Game-Changing Results

Within weeks of implementing Alivo's AI agents, Roofing & More saw dramatic improvements across all key metrics.

Lead Set Rate
92%
+14% Increase
Missed LSA Calls
0
100% Captured
LSA Conversion Rate
95%+
Premium Performance

The Alivo Solution

Custom-trained AI agents that understand roofing terminology, service areas, and customer needs — seamlessly integrated with existing workflows.

🚀 Deployed May 22, 2025
L

Lilly

AI Phone Agent
Answers calls after 3 rings, qualifies leads using custom scripts, identifies serviceable customers, and schedules appointments directly on the calendar.
E

Evan

AI Website Chatbot
Provides 24/7 website support, qualifies leads, schedules estimates, and captures leads when the team is busy or offline.

White-Glove Support That Actually Works

"We have a running joke around the office that I am the IT guy because whenever someone has a tech question, they come to me, and I usually end up teaching myself a new system because of the long waits for nearly every software provider we work with. I can't stress enough how much of a breath of fresh air Alivo has been... I get to actually have them solve my problems."
🚀
Instant Onboarding
White-glove setup process gets you live in days, not weeks
💬
Real Human Support
Direct access to our team with fast, helpful responses
🔧
Ongoing Optimization
Continuous monitoring and improvements to maximize results
"

"It's been a huge game changer. I can jump on a call and not worry, because I know Lilly is backing me up."

Sawyer Guinn
Marketing Manager, Roofing & More

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